Business Building Strategy

Expanding and developing our services:

Widening and deepening our range of services enables us to drive penetration and revenue per customer. We have a small share of large, fragmented markets as illustrated by the Maximum Potential Model.

Developing a Group technology platform:

Our group-wide digital platform helps enhance the customer experience, service and increase sales. It also helps improve retention, drive efficiency and productivity, and assists people in doing their jobs - in particular our engineers.

Leveraging shared central services:

Leverage the investment in technology and other central services such as marketing and finance to optimise the effectiveness of the business across functions and geographies.

Optimising our service delivery:

Our objective is to grow our business with a franchise model. However, we will invest in DLOs where they accelerate the growth of our franchise businesses.

Developing our businesses:

Ability to benefit from cross selling and upselling opportunities across our brands and launch our brands into new markets.